Private Policy

Last Updated: August 15, 2026

This Privacy Policy describes how Bifront Technology Co., Ltd., doing business as Twisli (“Twisli,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you visit twisli.shop, make a purchase, place a pre-order, create an account, contact us, interact with our marketing, or otherwise use our services.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Twisli.

Contact Information

We may collect information including:

Name
Email address
Telephone number
Shipping address
Billing address

Order and Transaction Information

When you purchase or pre-order Twisli products, we may collect information including:

Products ordered
Order number
Order history
Pre-order status
Shipping status
Discounts used
Returns and refunds
Transaction details

Payment Information

Payments may be processed through Shopify and other third-party payment providers.

Depending on the payment method selected, these providers may process payment card, bank, digital wallet, or other financial information necessary to complete your transaction.

Twisli generally does not directly store complete payment card numbers.

Customer Account Information

If customer accounts are available, we may collect account-related information including login information, saved preferences, order history, saved addresses, and other account information.

Communications With Twisli

We may collect information that you provide when you contact customer support, submit a website form, send us an email, leave a product review, participate in a survey, contact us through social media, or otherwise communicate with Twisli.

2. Information Collected Automatically

When you interact with twisli.shop, we and our service providers may automatically collect certain information, including:

IP address
Browser type
Device type
Operating system
Approximate location
Pages visited
Links clicked
Referral source
Date and time of visits
Shopping activity
Cart activity
Checkout activity

3. Cookies and Similar Technologies

Twisli, Shopify, and our service providers may use cookies, pixels, tags, analytics technologies, and similar technologies to operate and improve our website.

Essential Cookies

Essential technologies may be necessary to operate features such as:

Shopping cart
Checkout
Customer account login
Website security
Payment processing

Analytics Cookies

Analytics technologies may help us understand website traffic, pages viewed, customer journeys, website performance, and conversion activity.

We use this information to improve the Twisli shopping experience.

Advertising Cookies

Where enabled, advertising technologies may help us measure advertising effectiveness, understand conversions, build audiences, and show advertisements that may be more relevant to you.

4. How We Use Personal Information

We may use personal information to provide, operate, maintain, and improve Twisli products and services.

This may include:

Processing purchases
Processing pre-orders
Collecting payments
Fulfilling and shipping orders
Providing tracking information
Processing cancellations
Managing returns and refunds
Providing customer support
Maintaining customer accounts

5. Pre-Order Communications

If you place a pre-order, we may contact you regarding:

Order confirmation
Production updates
Estimated shipping dates
Significant delays
Fulfillment
Shipping
Delivery

These are transactional communications and may still be sent even if you unsubscribe from promotional marketing.

6. Marketing Communications

Where permitted by applicable law and based on your preferences, we may use your information to send promotional communications, including:

Product launches
Special offers
New flavor announcements
Abandoned-cart reminders
Back-in-stock notifications
Other Twisli marketing communications

7. Email Marketing Opt-Out

You may unsubscribe from promotional emails using the unsubscribe link included in the applicable communication.

Unsubscribing from marketing does not prevent us from sending essential transactional messages regarding your orders, pre-orders, account, shipping, refunds, security, or customer service.

8. SMS Marketing

If Twisli offers SMS or text-message marketing, participation will be subject to the consent, frequency, carrier, and opt-out terms displayed when you subscribe.

You may opt out according to the instructions included in the applicable messages.

9. Improving Twisli

We may analyze information to:

Improve our products
Improve our website
Understand customer behavior
Develop new products and flavors
Improve website conversion and checkout
Measure marketing effectiveness
Improve customer support

10. Fraud Prevention and Security

We may use information to identify, investigate, prevent, or respond to:

Fraud
Unauthorized transactions
Account abuse
Security incidents
Payment abuse
Other unlawful activity

11. Legal and Compliance Purposes

We may process or disclose personal information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, enforce agreements, resolve disputes, prevent fraud, or defend legal claims.

12. How We Disclose Personal Information

We may disclose personal information to service providers and partners that help us operate Twisli.

Shopify

Our online store is powered by Shopify.

Shopify provides technology infrastructure that may be used to display products, operate checkout, process orders, manage customer interactions, support our online store, and provide other commerce-related functionality.

Shopify may process personal information in connection with these services.

Payment Providers

We may disclose information to payment processors, financial institutions, digital wallet providers, and fraud-prevention providers as necessary to process transactions and protect against fraud.

Fulfillment and Shipping Providers

We may disclose necessary information to warehouses, fulfillment partners, logistics providers, and shipping carriers to prepare, ship, and deliver your order.

Technology Providers

We may work with companies that provide services including:

Website technology
Analytics
Customer service
Email communications
SMS communications
Product reviews
Fraud prevention
Information technology
Website optimization

Advertising and Marketing Partners

Where permitted and where relevant technologies are enabled, we may disclose or make available certain information to advertising platforms, social media platforms, or marketing technology providers for purposes such as advertising measurement, campaign attribution, audience creation, and targeted advertising.

Professional Advisors

We may disclose information when reasonably necessary to lawyers, accountants, consultants, auditors, insurers, and other professional advisors.

Legal Authorities

We may disclose information when required by applicable law, court order, legal process, or a valid government request.

Business Transactions

If Twisli or Bifront Technology Co., Ltd. becomes involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

13. Behavioral and Targeted Advertising

Depending on the technologies enabled on our website, we may use information about your interactions with Twisli and other websites or services to measure or provide personalized or targeted advertising.

Certain privacy laws may characterize some of these activities as “targeted advertising,” “sharing,” or “sale” of personal information.

Where required by applicable law, eligible consumers may have the right to opt out of certain activities.

14. My Privacy Choices

Where legally required and available, Twisli may provide a “My Privacy Choices” link or similar privacy control.

This may allow eligible consumers to opt out of certain targeted advertising, sharing, or sale of personal information activities.

15. Privacy Preference Signals

Where required by applicable law, we may recognize supported browser-based privacy preference signals, such as Global Privacy Control, in accordance with applicable legal requirements and our technical capabilities.

16. Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Obtain a portable copy of certain information
Opt out of certain targeted advertising
Opt out of certain sales or sharing of personal information
Withdraw consent where processing is based on consent

These rights may be subject to legal exceptions and verification requirements.

17. Privacy Requests

To submit a privacy request, contact us at care@twisli.shop.

Please provide enough information for us to understand and process your request.

We may need to verify your identity before completing certain requests.

18. Marketing Preferences

If you unsubscribe from promotional marketing, we may still send transactional communications relating to:

Orders
Pre-orders
Shipping
Refunds
Account security
Customer service
Legal notices

19. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include retaining information as necessary to process orders, provide customer support, maintain business records, comply with applicable law, prevent fraud, resolve disputes, and enforce agreements.

Different categories of information may be retained for different periods depending on the purpose for which they were collected.

20. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no method of internet transmission, electronic storage, or information security can be guaranteed to be completely secure.

21. International Data Transfers

Twisli, Shopify, and our other service providers may process personal information in countries other than the country where you reside.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

22. Third-Party Websites

Our website may contain links to third-party websites, social networks, payment services, shipping providers, or other services.

We are not responsible for the privacy practices of third parties.

We encourage you to review their respective privacy policies before providing personal information.

23. Children's Privacy

Twisli's online store is not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has submitted personal information to us without appropriate authorization, contact us at care@twisli.shop so that we can investigate and take appropriate action.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technologies, services, privacy practices, or applicable legal requirements.

The “Last Updated” date at the top of this page indicates when this Privacy Policy was most recently revised.

25. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, contact:

Bifront Technology Co., Ltd.
Doing business as Twisli
Email: care@twisli.shop