Shipping-policy
Last Updated: August 15, 2026
Thanks for shopping with Twisli. We want getting your Twisli order to feel just as simple as using it.
This Shipping Policy explains how we process, ship, and deliver orders placed through twisli.shop.
Pre-Orders
Certain Twisli products are currently offered for pre-order before they become available for immediate shipment.
When you place a pre-order, your payment is collected at checkout to reserve your order.
Estimated Shipping
Twisli pre-orders are currently expected to begin shipping in mid-October 2026.
This timeframe represents our current best estimate and is not a guaranteed delivery date.
As our first production run moves through manufacturing, quality control, packaging, and fulfillment preparation, the estimated shipping timeframe may occasionally change.
If we expect a significant delay, we will notify you using the email address associated with your order.
Cancelling Your Pre-Order
Changed your mind before we ship? No problem.
You may request to cancel your pre-order for a full refund at any time before your order enters fulfillment or ships.
Once your order has entered fulfillment, we may no longer be able to modify or cancel it.
To request a cancellation, email us at care@twisli.shop and include your order number.
Order Processing
Once Twisli products become available for fulfillment, most orders are processed within 1–2 business days.
Orders are generally processed Monday through Friday, excluding major holidays.
Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.
During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.
Shipping Times
After your order has shipped, standard U.S. delivery typically takes approximately 3–7 business days.
Delivery times begin after the carrier receives your package and are estimates only.
Carrier delays, weather, holidays, regional disruptions, or other circumstances outside our reasonable control may affect delivery times.
Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
From time to time, Twisli may offer free shipping, promotional shipping rates, or limited-time shipping offers. Any eligibility requirements will be displayed with the applicable promotion.
Shipping Destinations
Twisli currently ships to eligible addresses within the United States.
Additional international shipping destinations may be introduced in the future.
Pre-Order and In-Stock Items
If your order contains both pre-order and in-stock products, your entire order may be held until all items are available for shipment unless otherwise stated at checkout.
In some cases, we may choose to ship available items separately at no additional shipping charge.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take approximately 24–48 hours to update after the carrier first receives your package.
Shipping Address Changes
Please carefully review your shipping address before placing your order.
If you need to change your shipping address, contact us as soon as possible at care@twisli.shop.
We will do our best to update your order before fulfillment begins. However, once an order enters fulfillment or has shipped, we cannot guarantee that the shipping address can be changed.
Twisli is not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Damaged, or Missing Orders
Please inspect your package when it arrives.
If your order arrives damaged, contains the wrong product, is missing an item, or appears defective, contact us at care@twisli.shop.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product, when applicable
- Photos of the shipping package, when applicable
We will review the issue and help determine the appropriate solution.
Package Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, building management, or the shipping carrier.
If you still cannot locate the package, contact us at care@twisli.shop and we will help investigate.
Contact Us
Bifront Technology Co., Ltd.
Doing business as Twisli
Email: care@twisli.shop